Charter Communications
Technical Project Manager
As one of the contract technical PM for Charter's 5 year, $5bn deployment of develop of 1G symmetrical high-speed internet on the iCMTS and DAA architectures across 8 US cities and the Carolinas I managed a complex schedule (more than 7k tasks and 14k dates across 5 vertical teams). Telecom technology was new to me with the project. There was a steep learning curve, but I like learning new technologies and love the challenge of this huge project.
Some of my activities:
◾Track key project milestones & adjust project plans
◾Part of the Strategic Process and Programs group, I design and generate decks to summarize activities and milestones for senior management and regional VPs
◾Identify risks and work towards their resolution
◾Conduct retrospectives as needed
◾Accustomed to holding large meetings, fielding scheduling questions & associated
On a second Charter assignment, I was part of a North Star team, pulling together and auditing milestone data across many multi-functional teams for senior leadership reporting
Kaban board I created for one of my construction project
Kaban boards provide a great visual task tracking. This one is from a storefront expansion/addition and first-floor remodel of a retail store. One of the challenging aspects of this project was completing almost all work during business hours while limiting impact to daily business operations.
Some the activities I performed
◾Conducted Feasibility studies, raised funding, selected vendors
◾Managing stakeholder engagement was key to this project’s success
◾Managed customer traffic flow and expectations
◾Oversaw/tracked progress, assured compliance with regulations/ordinances
◾Controlled project scope to prevent scope creep, a reoccurring threat to this project
◾Project completed on time and just under budget
Stakeholder engagement board
Here is stakeholder engagement board I use to track engagement drive project success. It also doubles as a CRM tool for our stakeholders.
Some the data I included:
◾Influence/Power on project outcome
Current stance on the project: Advocate/Neutral/Blocker
◾Priority level
◾Impact of project outcome
In addition to maintaining a board like this, I believe it is crucial to track how frequently we're reaching out to our stakeholders. Some prefer consistent, regular updates, while others favor a more streamlined, less frequent approach. Balancing these preferences is key to keeping everyone engaged and informed.
Update USDA Dietary Guidelines websites and Tobacco Free Kids online course
I was the project manager for these two updates during my time at Urban Emu. I was a temporary contract project manager while a key employee was out on maternity leave. Working on these sites was great, especially re-designing and redeveloping the Take Down Tobacco online course, I enjoy working with video elements.
Updating USA Dietary Guidelines website
◾Led stakeholder meetings, delivered project status updates ◾Managed project timeline
◾Facilitated internal & external (QA) meetings
◾Actively lead stakeholder feedback loop, communicated customer feedback to design and dev teams, ensuring stakeholder expectations met
Youth Advocacy Tobacco-Free Kids; TakeDownTobacco.org video course update
◾Course comprising over 30 videos
◾Collaborated with video designer, dev team, stakeholders & Spanish translator insuring timeline & customer expectations met
◾Proofread video scripts
◾Secured voice-over talents
Entertainment Software Assoc site update and Payroc website build
As a Technical Project Manger on these projects during my time at Urban Emu and Partnered Management Group, I enjoyed making updates when I could and performing much of the proof reading and UI QA myself which I really enjoyed.
Entertainment Software Assoc site update
◾Oversaw project timeline ensured alignment with project goals ◾Facilitated internal QA meetings
◾Proof read all changes and
◾Participated in stakeholder feedback loop, communicated customer feedback to design & dev team, ensured stakeholder expectations met
Payroc site build
◾Worked with overseas dev team and US based design team ◾Oversaw the project timeline to ensure alignment with project goals
◾Facilitated internal quality QA meetings
◾Participated in stakeholder feedback loop, communicated customer feedback to design & dev team, ensured stakeholder expectations met
Appgate and Hungerrush website builds
As a technical project manage on these site builds while with Partnered Management Group:
◾I worked with overseas dev teams and US based design teams
◾Oversaw the project timeline to ensure alignment with project goals
◾Facilitated internal quality assurance (QA) meetings
◾Actively participated in stakeholder feedback loop, communicated customer feedback to design
Harrington Harbor and Ethode website builds
My time working on these website builds as a Technical Project Manager with Partnered Management Group was great. I have been to Harrington Harbor and it is a great place! It was really nice working on a website for a place that I visit and enjoy. Most PM work like this is remote, so it was nice working with a place that I go to. Ethode was a great company to work with, teh owner was a nice gentleman and eager to teach others new technology, a real pleasure to work with.
My activities on these projects:
◾Conducted stakeholder-facing meetings to deliver project status updates.
◾Oversaw the project timeline to ensure alignment with project goals
◾Facilitated both internal and external quality assurance (QA) meetings
◾Actively participated in the stakeholder feedback loop, communicated customer feedback to the design and dev
Order AI website build and Freakin' Enduro Youtube Channel
Order AI site
◾As a technical PM with Partnered Management Group, I worked with overseas dev teams and US based design teams
◾Oversaw the project timeline to ensure alignment with project goals
◾Facilitated internal QA meetings
◾Actively participated in stakeholder feedback loop, communicated customer feedback to design & dev teams, ensured stakeholder expectations were met
Freakin Enduro YouTube Channel
◾Video production using Davinci and Corel Video Studio Ultimate
◾Content creation
◾Logo design
◾Channel layout and design
◾Stakeholder engagement
The QA Process
Here is excerpt from a QA process I wrote while working as a Technical Project Manager on a recent project.
Have clearly defined process in place before project kickoff is essential to the project's success. A well planned and documented QA process really helps to manage customer expectations and will greatly assist in keeping the QA process in budget.
Gannt Chart in Excel
Gannt Charts are great!
This is a Gannt a created for a proposal recently. Gantt charts provide a clear, visual representation that is particularly useful for stakeholders. They’re an essential tool for stakeholder engagements, ensuring both clarity and progress throughout.
Gannt Chart in ClickUp
Here is a Gannt I created in ClickUp for a recent project.
I apologize for the redactions in this one—rest assured, this Gantt chart is the real deal.
Task list I created for recent project, I use lists like these daily
Like the gannt above, this task like is for an ongoing project and was mad in ClickUp
I apologize for the redactions—rest assured, this list is real and still bein used.
These are my typical meeting template
ClickUp on the left, OneNote on the right
Certified ClickUp Power User
I am a verified ClickUp Power user. I really like ClickUp and you may have noticed some of my examples above.
A Verified ClickUp power users means I rank in the top 10% of ClickUp users globally in terms of platform usage.
